Refund Policy
We want MudirOS to be an easy decision. Here is exactly how trials, billing, and refunds work — no surprises.
Last updated: February 2026
1.Try before you pay
Every plan starts with a 30-day free trial, with no credit card required. The trial is designed so you can fully evaluate MudirOS before spending anything. Because of this, most questions about “getting your money back” never come up — you only pay once you have decided the Service is right for you.
2.Monthly subscriptions
- Paid plans are billed monthly in advance.
- Your subscription renews automatically each month until you cancel.
- We email a receipt for every payment.
3.Cancelling
You can cancel anytime from your account settings. When you cancel:
- Your plan stays active until the end of the current billing period.
- You are not charged again after that period ends.
- You keep the ability to export your data before your access ends.
Because access continues to the end of the period you already paid for, we do not provide partial refunds for the unused days of a monthly cycle.
4.When we do issue refunds
We will refund a payment in cases such as:
- Duplicate or accidental charges — for example, being billed twice for the same period.
- Billing errors on our side — if we charged the wrong amount, we make it right.
- A charge immediately after your trial that you did not intend — if you contact us promptly, we will work with you in good faith.
- Extended service failure — if a problem on our side prevents you from using the Service for a prolonged period and we cannot resolve it.
5.How to request a refund
Email support@mudiros.com from the address on your account, or message us on WhatsApp. Include your account email and a short note on what happened. We review every request individually and aim to respond within a few business days.
6.How refunds are paid
Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or card provider, and is usually a few business days after we process it.
7.Taxes
Where a refund applies to a payment that included VAT or other taxes, the refunded amount reflects the tax that was originally charged, in line with applicable regulations.
8.Questions
If anything about billing is unclear, ask us before you are charged. Email support@mudiros.com — we would rather answer a question early than sort out a charge later.